FAQ

Questions we get a lot.

Which languages are supported?+

Exactly 9: Hindi, English (India), Marathi, Nepali, Konkani, Sanskrit, Bodo, Maithili and Dogri. The agent speaks the language you set for it, with natural Hindi-English code-switching, and switches only if the customer explicitly asks.

How is cost calculated?+

You only pay for answered calls — a ringing, busy or unanswered attempt costs nothing. Connected calls deduct their talk time from that channel's balance, with a 10-second minimum. Inbound, Outbound and Voice Broadcast each have their own balance, so running out of one never stops the others. Top-ups are by UPI, bank transfer or cash, activated the same working day — there's no self-serve online checkout yet. Granted minutes do not expire.

How do I get started?+

With a demo call. We understand your use case, show the product live, and quote your volume. Your calling workspace is provisioned by our team, with its own phone number and calling capacity.

Do I need a separate CRM?+

No — pipeline stages, lead qualification, appointments and follow-up tasks all live in the product, with a preset pipeline for each of 9 industries or a custom one for anything else.

Do you handle DNC and consent?+

DNC lists, consent-required calling, retry caps and concurrency limits ship with the calling engine and are configured with our team during onboarding. Outbound calling runs 24/7 by default — if you want it confined to business hours, you can set your own per-day office hours (and how long before closing to stop starting new calls) in Telephony. Inbound is never restricted by that schedule.

Can I export call history?+

CSV export and webhook streaming are on the roadmap. For now, ask our team for a data export.